You can change the order in which the filter rules are applied by selecting the filter and using the "Move up" or "Move down" buttons Your new filter will be listed and you'll see a confirmation messageįilters will be presented on the "Active filters" list in the order in which they are created. To do this, you'd set up a filter rule and then select one of the following options:
This should give you enough time to look at your "Spam" emails and check whether they are really spam. To improve the automatic filtering, you can also add the originator's email address to your contacts directory and also to your 'Safe Senders List'.īy default, email in the Spam folder is automatically deleted after a month. Marking a message as "Not spam" won't necessarily guarantee that future email messages from that sender will be put into your Inbox.
This tells us that you're happy to receive this type of email and we’ll eventually send it to your Inbox instead of automatically putting it in your Spam folder. Alternatively, you can drag and drop the email back into your Inbox. If they do, select the message and click on the Not Spam button. We recommend you regularly check your Spam folder as sometimes emails you’re expecting may end up there. If you seem to be missing emails or you haven't got an email you were expecting, check the Spam folder first. Our spam filters may therefore occasionally put a legitimate email into your spam folder, which may be because other users have marked similar emails as spam. We base a sender's reputation on what you tell us about the messages you get. Image blocking - prevents spammers from knowing you opened their email and protects you from looking at images you don't want to seeĪlthough we have our own systems to detect and manage spam, we also rely on you to tell us the kind of things you don't want to get.Safe Sender - for email addresses or domains that you select.Block Addresses - stop email from particular email addresses or domains that you select.Filters - automatically sort incoming messages to different folders.Spam protection - sends spam emails directly to the Spam folder and can block them in future.To stop you from getting unwanted emails, and to help protect you against malicious emails, BT Mail has various tools.
HOW DO I BLOCK EMAILS IN SPAM FOLDER HOW TO
Find out what is and isn't spam and how to deal with it in How to deal with spam in BT Email >